Job Description

Job Brief:

We are seeking an experienced Enterprise Solutions Architect to join a leading American multinational on a fully remote basis within Germany. You will partner with enterprise customers and commercial teams to design, demonstrate, and position AI-powered customer engagement solutions, acting as a trusted technical advisor throughout the sales cycle.

Responsibilities:

• Partner with sales teams to support enterprise and strategic customer engagements.
• Deliver compelling product demonstrations, technical presentations, and solution workshops.
• Design end-to-end customer engagement solutions integrating AI, CRM, analytics, workforce optimization, and enterprise applications.
• Gather customer requirements and translate business needs into scalable technical solutions.
• Support proofs-of-concept (POCs), pilots, and technical evaluations.
• Act as a trusted advisor on AI adoption, governance, and operational best practices.
• Collaborate with internal teams to provide market feedback and contribute to product improvement initiatives.
• Facilitate a smooth transition from pre-sales to implementation and delivery teams.

Requirements & Skills:

• 8+ years of experience in Enterprise Solutions Architecture, Solutions Consulting, Pre-sales Engineering, Sales Engineering, or similar customer-facing technical roles.
• Strong experience designing and presenting complex technology solutions to both technical and executive stakeholders.
• Solid understanding of enterprise software, cloud platforms, integrations, and IT infrastructure.
• Experience with AI technologies, including conversational AI, LLMs, NLP, Generative AI, RAG, or virtual agents.
• Excellent communication, stakeholder management, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Fluent in English and German.
• Willingness to travel across Europe (approximately 40–60%).

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