Job title: AI Ops Engineer
Job type: Permanent
Emp type: Full-time
Industry: IT Services and IT Consulting
Salary: Negotiable
Location: Sofia - Bulgaria
Job published: 03-10-2025
Job ID: 35382

Job Description

Job Brief:

  • Our client is looking for an experienced AI Ops Engineer to drive AI‑powered automation and intelligence in its IT operations. In this role, you will deploy, configure, and optimize AI Ops platforms (such as ServiceNow AI Ops or comparable tools) to improve incident detection, root‑cause analysis, and proactive remediation. Your work will help maintain a stable, efficient, and high‑performance IT environment through predictive analytics, automation, and cross‑team collaboration.

 

Responsibilities:

  • Deploy and configure AI Ops platforms (e.g. ServiceNow AI Ops, Splunk ITSI, Dynatrace, Moogsoft, BigPanda), enabling event correlation, anomaly detection, and predictive analytics.

  • Integrate AI Ops tools with existing monitoring and ITSM systems (e.g. Datadog, New Relic, Prometheus).

  • Automate incident detection, response, and resolution, and build or tune models for predictive analytics.

  • Implement self‑healing workflows and automated remediation via scripting, orchestration, or flow design.

  • Collaborate with IT Operations, DevOps, and security teams to monitor trends, optimize performance, and continuously improve AI Ops capabilities.

 

Requirements and Skills:

 

  • Proven experience with AI Ops tools like ServiceNow AI Ops (or alternatives such as Splunk ITSI, Dynatrace, Moogsoft, BigPanda).

  • Hands‑on ability to apply machine learning / anomaly detection / predictive models in operations.

  • Solid understanding of IT infrastructure, cloud environments (AWS, Azure, GCP), and networking concepts.

  • Scripting skills in languages such as Python, PowerShell, or JavaScript to build automation.

  • Knowledge of ITSM / ITOM practices, and how AI Ops aligns with service management processes.

 

Nice to have:

 

  • Certifications in ServiceNow ITOM, Splunk, Dynatrace, or similar AI Ops platforms

  • Familiarity with ITIL and ITSM frameworks

  • Awareness of latest developments and trends in AI Ops and intelligent IT operations

 

Next Steps:

  • Do you consider yourself the ideal candidate for this role? If so, take the next step and apply now. Our team will take care of the rest!